Course title:
ITIL Foundation Certificate in IT Service Management – eLearning only
Delivery method:
eLearning
Duration:
n/a
Code:
PBPITIL3FELO
Price:
£199
Overview
Upon booking your course, you will receive a Unique Access Key (UAK) to begin the programme. You will be able to use our own on-line tests and will be able to test what has been learnt and review recorded scores. Viewing the ITIL Foundation eLearning product and attempting all the exercises that we recommend will take approximately 8-10 hours. Delegates wishing to undertake the Foundation exam can expect to invest 21 hours of study, including additional reading and exam preparation
Service Management as a practice
The Service Lifecycle
Key principles and models
Generic concepts
Processes
Roles
Functions
Technology and architecture
ITIL qualification scheme
The eLearning course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. It uses the ITIL IT Service Management Glossary of Terms & Definitions and ITIL IT Service Management Acronyms.
Those who want an overview of ITIL Foundation without taking the examination can do so by purchasing this ISEB accredited online eLearning:
eLearning
The ISEB accredited ITIL Foundation eLearning online module
This eLearning course provides you with a thorough grounding in ITIL Foundation. Written by skilled lecturers with extensive experience in the practical application of service management, the course includes support and on-line examination practice during the eLearning experience.
Please note that frequent references are made to official publications. Please contact us should you wish to purchase these, or see our exam package.
ITIL® is a Registered Trade Mark of the Cabinet Office.
Prerequisites
This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT services.
If taking an exam, candidates are advised that Photo ID must provided (Driving License, Passport and named work ID badges are all acceptable). This an ISEB requirement and delegates will be turned away from the examination if Photo ID is not produced.
Course Outline
Module 1: Overview
Introducing the programme
ITIL Overview
Module 2: Service Strategy
Technical and Application Management
Demand Management
Financial Management
Service Portfolio Management
Module 3: Service Design
Service Level Management
Supplier Management
Service Catalogue Management
Module 4: Service Design
Capacity Management
Availability Management
Information Security Management
IT Service Continuity Management
Module 5: Service Transition
Change Management
Module 6: Service Transition
Release & Deployment
Service Asset & Configuration Management
Knowledge Management
Module 7: Service Operation
Service Desk
IT Operations Management
Module 8: Service Operation
Incident Management
Problem Management
Module 9: Service Operation
Event Management
Service Automation
Request Fulfilment
Access Management
Module 10: Continual Service Improvement
PDCA
Continual Service Improvement Model
Role of Measurement
Module 11: Qualification Scheme
ITIL Foundation Qualification Scheme
ITIL Foundation Examination advice
How to enquire about this course:
1: Use enquiry form at the bottom of this page
2: Email us on info@theknowledgeexplorer.com
3: Call +44 (0) 115 8224999