Course title:
ITIL Half Day Overview
Delivery method:
Classroom
Duration:
1/2 day
Code:
ITILAH
Price:
£205
Overview
This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.
This course provides a high level overview of Service Management and introduces delegates to the five core volumes which comprise ITIL:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
The primary emphasis of this course will be on the Service Transition and Service Operation volumes which cover those processes commonly encountered during the day to day management of IT service provision.
The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation’s capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.
Please note that this course is not designed to be a conversion course from ITIL Version 2 to ITIL Version 3.
More information can be found at the OGC web-site: http://www.ogc.gov.uk
For the Cabinet Office’s Published Best Practice ITIL Glossaries please visit the ITIL Official Website
Prerequisites
There are no prerequisites for this course.
ITIL® is a registered trade mark of AXELOS.
How to enquire about this course:
1: Use enquiry form at the bottom of this page
2: Email us on info@theknowledgeexplorer.com
3: Call +44 (0) 115 8224999